Delivery tracking provides real-time updates on the shipment’s status from the moment it leaves the store’s warehouse until it’s delivered to the customer’s doorstep.
How Does It Work?
- Order Confirmation: After checkout, the customer receives an order confirmation email with details like the order number and expected delivery date.
2. Shipment Creation: The store processes the order, packages it, and hands it over to the delivery service (e.g., FedEx, UPS, DHL, local courier).
3. Tracking Number Generation: The courier assigns a unique tracking number (e.g., 1Z1234567890) to the package.
4. Tracking Link/Portal: The store sends this tracking number and a link (e.g., https://track.fedex.com) to the customer via email, SMS, or directly in their account.
5. Real-Time Updates: As the package moves through various stages (e.g., picked up, in transit, out for delivery), the courier’s system updates the tracking status. Customers can see these updates in real-time.
Why do we need this ?
Improves customer experience: Customers feel more confident and secure knowing where their package is.
Reduces customer service workload: Fewer “Where is my order?” inquiries.
Boosts transparency & trust: Customers appreciate updates and clear communication.
Helps identify delays or issues: If there’s a delivery problem, it’s easier to act quickly.